Acura of Bellevue

10/18/2008 Posted by kpxjuliet1004

We received a good deal for the car...but it was the after service that I was greatly displeased with from the finance dept to the feeling of being "belittled" and deceived.We were offered a high APR from the dealership so we decided to go elsewhere.Later at home, I found a CUDL link from a credit union site in which I found my exact car from the dealership but with a much lower rate that ACURA could offer.I made my way over to the credit union and had them verify if the APR listed on the CUDL link to see if it was something they could take care of. They found it was something that should have been dealt with by the dealer. I contacted a manager from Acura and he told me that what I had found online was wrong and that I should just go w/the credit union's rate. I was frustrated by the fact that I had found something viable thru the credit unions site linked to Acura of Bellevue’s branded site from CUDL, but I was even more exasperated by the fact no one was taking any responsibility to direct me towards a person who could verify/investigate my claim. I opted for the CU rate (which was much lower than the dealer's APR) and contacted the finance dept. to confirm what paperwork I should bring in. The lady without the raspy/hoarse voice picked up and spoke with a VERY demeaning tone when I asked her questions. She had extremely poor customer relations skills from the point when I talked to her on the phone and till the point I brought in the paperwork and check from BECU. I eventually walked over to the service/parts dept. to receive some paint for a chip on my car and found that Jay and Joe went above and beyond to deliver the best customer service I had ever received there. I was extremely impressed by their knowledge and care.. I love my new car but I would NEVER recommend anyone that I even remotely cared about to buy a car from this dealership. I felt everyone (on the sales side) had avoided addressing any of my concerns.

Pros: service/part dept

Cons: everyone else

07/21/2008 Posted by chanceb

I just recently purchased my 2009 Acura TSX from Acura of Bellevue and I’ve got to say, it was a great experience all the way around. The salesman was very professional and knew every aspect of the vehicle. He was able to answer every question I threw at him and took the time to go over all the features once I got out of finance. The finance manager was great! She was very courteous, answered my questions and got me through the process quickly. I got a tour of the dealership and I will be sure to have my vehicle serviced there as their service department is top notch. I have a friend who also purchased her Acura from them and loves the free wifi in the customer lounge while her RDX is being serviced. All in all I was very impressed with this dealership and the way I was treated. It was the best purchase experience I have encountered and I will be sure to recommend them to everyone!

Pros: Very professional, great experience.

Cons: None.

07/18/2008 Posted by martinenterprises

I bought my first Acura from Acura of Bellevue about 12 years ago and recently just bought my new MDX and its a wonderful experience. Everything from the start of the buying process to the end was low pressure and very easy. I have not had that in the past and this was a great change. Also I have sent several referrals to this store and they are always treated fair and with respect. My cousin just leased an RL and he said it was the best deal he has ever had on a car. The service department is on the ball and the waiting room is like a second office if you want to wait. Great service all the way around.

Pros: Low pressure and very experinced staff!

Cons: Great lease deals don't last long!