Gene Juarez Salons & Spa

11/11/2008 Posted by riverson79

I had been told that Gene Juarez was the place to go for the best highlights by co-workers. I believe Sherry was the colorist’s name. First off told me that I “did not book the appointment right” She treated me as if I threw off her whole day cause I should have booked a color and highlight vs. just a highlight. She told me it would be more money and time. It made me a bit nervous but I trusted her judgment. The color tingled and burned on my scalp! This is something I’ve never experienced! After my shampoo she handed me off to the girl who was to cut my hair. Sherry was gone and could not see her end result of my color. It was a flat color. I paid for extra for her to highlight the exact same color she colored it. Not to mention the color ended up being brassy yellow instead of blonde. I asked the hair cut gal to see if she could find her so I could express my concerns with her rather than complain. I hate complaining. I t makes me embarrassed. The hair cut gal said she went to lunch. She expressed to me that it was unusual for that to happen without Sherry checking on my color first. I left really unhappy. I paid $205 plus tip only to go back to Arizona for my original hair dresser to fix Sherry’s color mishap. My Az girl said Sherry didn’t leave the color on long enough to process. Maybe cause of the time crunch. It cost me an additional $70 from what I normally pay the Az girl just for her to fix my hair. A few months later I got served court documents to my soon-to-be-ex husband’s house saying that the check I wrote to Gene Juarez bounced. I was not aware of this since my ex is in control of this account now. My name isn’t even on the account anymore. No one ever called me or sent me anything! Would have rec’d something from mail forwarding if they had! So the worst hair experienced is now costing my 2xs the amount plus attorney fees!!! I will never have anything nice to say about Gene Juarez…EVER!

Cons: My hair was 80's brassy yellow!!!

09/22/2008 Posted by dandelion1212

I was new to the area last year, and a co-worker recommended Gene Juarez, telling me it was the best salon in Seattle. I was very disappointed to say the least. I even gave the place several chances, against my better judgment, and they got worse each time. The first time, I showed up for my appointment and they told me to come back in about 45 minutes because the girl was running late. This was inexcusable, but I came back anyway, then waited for another 45 minutes before finally called me back. I have curly hair, and explained to the girl that I did not want my layers cut too blunt, and that I would like multi-directional layering to make sure this doesn't happen. She completely ignored my suggestion and, surprise!, I ended up with blunt layers that made me look like a sheepdog. The next time I went, I had a color consultation and got my hair cut. I had a different girl, but same BORING, terrible haircut. I made an appointment to have all-over color and balayage done, which is not cheap. It was right before Christmas, and I wanted it done for the holidays. Half an hour before my appointment, they called and canceled, and the only so solution they could come up with was for me to drive to Bellevue from Lakewood and get just the all-over color because they didn't have time for the highlights. I also had an appointment to get a cut that they canceled as well. In addition, the receptionists have a severe superiority complex. Not worth the money. I went to Seven and was completely happy - don't waste your money and time at GJ - go to Seven instead.

Pros: None

Cons: Mediocre hair cut, at best, never on time, condescending attitude